What is your return policy?
Click here for all details regarding our return policy.
To start a return, please email us at firstname.lastname@example.org
DUE TO COVID WE CURRENTLY DO NOT ACCEPT ANY RETURNS OR EXCHANGES UNLESS THE ITEM YOU PURCHASED IS DEFECTIVE
What do I do if I received a damaged item?
Contact email@example.com and include a photo of the damage(s) within 7 days of receiving your item(s). We’ll contact you to resolve your issue as quickly and easily as possible!
I received the wrong item(s). What do I do?
Contact firstname.lastname@example.org with a photo of the wrong item(s). We’ll contact you within 1 business day to resolve your issue as quickly and easily as possible.
Can I update my order before it has been shipped?
Once an order has been processed and payment has been made, we cannot make any changes or modifications to the order.
Can I cancel my order?
We do not accept cancellations on any orders.
Why isn't my promo code working?
The code you are using may have expired, or the products in your cart may not be eligible for a discount (such as sale or clearance items). You will not be able to use more than one promotional code for a single order. If you are having an issue with a promo code, please contact us at email@example.com
Can you combine multiple orders that I have placed?
While we try to combine orders when possible, we cannot guarantee if you place multiple orders they will be combined.
Can you lower the value of my international order package/mark as gift so I can avoid paying duties?
It is illegal for us to lower the value of international packages or mark them as gifts. Please help us follow all laws and regulations. We appreciate your cooperation!