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FAQ

What is your return policy?

We do not accept returns or exchanges on any of our products unless it is a manufactures defect. 

What if the carrier did not deliver my package and it was returned to Bubbakins (return to sender)

We will issue a credit for your order minus the original shipping fees and a 10% restocking fee.  If you choose to have the order shipped again, you will be responsible for all shipping charges. 

 What do I do if I received a damaged item?

Contact customerservice@bubbakins.com and include a photo of the damage(s) within 3 days of receiving your item(s). We will contact you to resolve the issue as quickly and easily as possible.  If the item is altered we cannot issue a refund or replacement. 

 

I received the wrong item(s). What do I do?

Contact customerservice@bubbakins.com within 3 days of receiving your order.  Include a photo of the wrong item(s). We will contact you within 1 business day to resolve your issue as quickly and easily as possible.  

 

Can I update my order before it has been shipped?

Once an order has been processed and payment has been made, we cannot make any changes or modifications to the order. 

 

Can I cancel my order?

We do not accept cancellations on any orders.  

 

Why isn't my promo code working?

The code you are using may have expired, or the products in your cart may not be eligible for a discount (such as sale or clearance items).  You will not be able to use more than one promotional code for a single order.  If you are having an issue with a promo code, please contact us at  customerservice@bubbakins.com  

 

Can you combine multiple orders that I have placed?

We no longer combine orders. 

 

Can you lower the value of my international order package/mark as gift so I can avoid paying duties?

It is illegal for us to lower the value of international packages or mark them as gifts. Please help us follow all laws and regulations. We appreciate your cooperation!

 

What do I do if my package is lost?

Once your order has been received by UPS or USPS, it is now the responsibility of the carrier to deliver your package.  We are not responsible for carrier delays.  If your package is lost, the shipping carriers have a 15 day waiting period to file a claim.  As the buyer, you will be responsible to contact the carrier directly to file a claim.  You will need a copy of the invoice you received when your order was placed and the tracking number we provided when your order was shipped.