What is your return policy?
Click here for all details regarding our return policy.
To start a return, please email us at firstname.lastname@example.org.
If for any reason you do not love your purchase, please return the item in its original and unworn condition within 30 days of the postmarked delivery date for a full refund, less shipping costs. Refunds are issued back to the original form of payment or as store credit within 3-5 business days after we receive your package.
We reserve the right to refuse a return if it is outside of the return period, if it has obviously been worn (e.g. sweat stains, grass stains, dirt stains), or if it has excessive animal hair that is unable to be removed. If your return is refused, we will ship the item back to you at no extra charge to you.
What do I do if I received a damaged item?
Contact email@example.com and include a photo of the damage(s) within 7 days of receiving your item(s). We’ll contact you to resolve your issue as quickly and easily as possible!
I received the wrong item(s). What do I do?
Contact firstname.lastname@example.org with a photo of the wrong item(s). We’ll contact you within 1 business day to resolve your issue as quickly and easily as possible.
Can I update my order before it has been shipped?
Contact email@example.com with the information you would like to update. We’ll do our best to update your order as long as it hasn’t been shipped. We cannot guarantee that we will be able to make any changes to your order if you contact us more than 12 hours after your order has been placed (not including weekends). We usually ship orders within 2 business days of your order date, or sooner if it is expedited, so please contact us as soon as you know you have an issue.
Can I cancel my order?
If you placed your order with standard shipping, we should be able to cancel the order if you contact us within 12 hours of placing the order (not including weekends). If you placed your order with expedited shipping; unfortunately, we will not be able to cancel your since we prioritize those orders to get them to you on time. Please email us at firstname.lastname@example.org as soon as you know you would like to cancel your order and we will do our best to accommodate you.
Why isn't my promo code working?
The code you are using may have expired, or the products in your cart may not be eligible for a discount (such as sale or clearance items). You will not be able to use more than one promotional code for a single order. If you are having an issue with a promo code, please contact us at email@example.com
Can you lower the value of my international order package/mark as gift so I can avoid paying duties?
It is illegal for us to lower the value of international packages or mark them as gifts. Please help us follow all laws and regulations. We appreciate your cooperation!