When will my order ship?
Orders placed by 11:00 AM CST ship the same business day. Orders placed after 11:00 AM CST ship the next business day. Business days do not include weekends or holidays. We reserve the right to take up to 2-3 business days to ship your order.
Do you offer free shipping?
Orders over $75 ship free by ground within the continental United States. Alaska, Hawaii, U.S. territories and APO/FPO addresses ship at carrier rates.
Is there a minimum order?
No. You can order a single item or as many as you need.
What is your return policy?
We do not accept returns or exchanges on any of our products unless there is a manufacturing defect.
What if the carrier did not deliver my package and it was returned to Bubbakins (return to sender)?
We will issue a credit for your order minus the original shipping fees and a 10% restocking fee. If you choose to have the order shipped again, you will be responsible for all shipping charges.
What do I do if I received a damaged item?
Contact help@bubbakinsusa.com and include a photo of the damage within 3 days of receiving your item(s). We will contact you to resolve the issue as quickly and easily as possible. If the item has been altered, we cannot issue a refund or replacement.
I received the wrong item(s). What do I do?
Contact help@bubbakinsusa.com within 3 days of receiving your order and include a photo of the wrong item(s). We will contact you within 1 business day to resolve your issue as quickly and easily as possible.
Can I update my order before it has been shipped?
We will attempt to modify orders as long as the order has not been packaged. Please contact help@bubbakinsusa.com as soon as possible if you need to make a change.
Can I cancel my order?
All order cancellations will incur a 10% cancellation fee, deducted from the refund amount of your order.
Why isn't my promo code working?
The code you are using may have expired, or the products in your cart may not be eligible for a discount (such as sale or clearance items). You cannot use more than one promotional code on a single order. If you are having an issue with a promo code, please contact us at help@bubbakinsusa.com.
Can you combine multiple orders that I have placed?
We no longer combine orders.
Can you lower the value of my international order package or mark it as a gift so I can avoid paying duties?
It is illegal for us to lower the value of international packages or mark them as gifts. Please help us follow all laws and regulations. We appreciate your cooperation!
What do I do if my package is lost?
Once your order has been received by UPS or USPS, it is the responsibility of the carrier to deliver your package. We are not responsible for carrier delays. If your package is lost, the carriers have a 15-day waiting period before a claim can be filed. As the buyer, you will need to contact the carrier directly to file a claim, using a copy of your order invoice and the tracking number we provided when your order shipped.